Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Returns can be made with a receipt or some other. A shopper spotted a flyer warning of the change at a New Jersey store, and Bed Bath & Beyond explains that’s what they’re up to: that prompted the story in Racked, and the company confirmed that they are indeed changing the policy on April 20th.Įxclusive: Say Goodbye to Bed Bath & Beyond’s Generous Return Policy Bed Bath & Beyond is known for their generous return options. “We are expanding nationwide a modification to our return policy that will only affect customers whose purchase cannot be located to process a return, either because the receipt was not provided or because we could not identify the purchase through a query of our transaction records,” a company spokesperson clarified to Racked. Customers will still be able to bring items back, but the store will deduct 20% from the amount that the customer gets back as a store credit. That’s a very generous policy, that has been good for customer loyalty.Īccording to a report from Racked this week, the rest of the return policy isn’t changing: just what happens when you item back without a receipt. Right now, the policy states that items purchased at BB&B can be returned for a direct exchange or store credit indefinitely. We can, of course, blame those policy-abusers for the change, just like when REI and Costco decided to tighten up their policies. You have up to 90 days after purchase to exchange or return unless noted in our exceptions below. The news slipped out a little early that the chain plans to tighten up its relatively lax return policy on April 20th of this year, ending a long run with a policy that most customers enjoyed and a few abused. ( Mike Mozart)If you’ve been bringing used items back to Bed Bath & Beyond long after purchase and without a receipt, the home goods superstore is on to you.
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